It was nice once we got here!
Now I’m not one to complain (oh, who am I kidding?) but after our EasyJet flight was cancelled from Paris to Nice because of flight crew problems last June and we were given a form outlining the compensation we would be entitled to, only to be told three weeks later that our flight had been cancelled not, after all, to flight crew problems but to air traffic control issues (how handy) so that we are not entitled to compensation, I’m annoyed. And I’m going public. Hopefully you’ll find my ongoing correspondence to EasyJet entertaining. Because I, um, don’t. Well maybe I do in an abstract awful kind of way, but conflict is no fun. And don’t these big corporations count on this? Count on wearing you down and making you slink away? I’m forcing myself to keep on. Here’s one for the little guy. Now come on EasyJet, why make it so hard?????
Letter to EasyJet July 28, 2010
Sirs,
In January 2010 I purchased 3 tickets for a flight from Paris to Nice for July 3, 2010 at 18:10 on my credit car #xxxx. The flight was cancelled and we were not given a new flight until the next day July 4 at 19:25. We want compensation but my credit card expired in Feb 2010 and so I don’t know how my money can be refunded because my credit card number is now different. As you can imagine, this was a very stressful situation and our 6 day holiday in Nice was reduced to 5, a trip that we planned 5 months in advance (!) so we feel we are owed compensation, but what form can I fill out to get a refund on my new credit card number? The name is the same on the card.The booking reference is xxxx.
Thanks, Carol Perehudoff
It was nice once we got here!
Letter to EasyJet, July 29, 2010
Thank you for your response. The problem is that is was not a problem caused
by Air Traffic Control, it was a ‘flight crew problem.’ I am quoting from
the customer service agent in Paris. There was not enough staff to man the
plane apparently. It was not an extraordinary circumstance and we were told
that we would be given compensation by the EasyJet representative. Please
advise on how to get my refund.
Thank you,
Carol Perehudoff
Yup, just delightful once we got here!
Carol Perehudoff is an award-winning travel journalist and columnist who writes about solo travel, art, spa, adventure and anything weird and wonderful she encounters on the road.
Based on your experience and their response, I wouldn’t take a chance on flying with Easy Jet next time I’m in Europe. Always thought it sounded like a good deal but I guess not.
Good luck…I hope they do the responsible thing and refund you some money. What a nightmare.
Goooo girl. I’ve never heard of a flight crew less 1 due to a lazy or hung over or possibly sick staff member not showing up.
Friends of friends had a horrible experience with EasyJet. The lesson? Fly with extreme caution!
Can’t wait to see how this turns out.
Awesome. I love anything having to do with bad customer service. My favourite line? “This, I may be so bold to add, is a lie.”
Keep us updated!